Frequently asked questions

Choose a sharp, well-lit image where the people or outlines you want are clearly visible. You must have permission to use the image for this transformation.

Yes, when the option is offered on the product page. The final surcharge is calculated from your selection on the product page and in the cart.

Paid design approval is only offered when the approval and revision process is operational. If the option appears, you will receive the draft before embroidery.

Current combinations are shown on the product page. Medusa is the sole source for variants and stock.

We ship to checkout-supported addresses in Switzerland, the European Union and the United Kingdom. Available services, costs and tax are shown after you enter your address.

Stripe only displays methods eligible for your device, address, currency and order value.

Your reference photo is stored privately, used only for design and production, and automatically deleted no later than 30 days after upload.

Special rules apply to made-to-order products. Report damage or discrepancies promptly with your order number to [email protected] and read the Returns page. Mandatory legal rights remain unaffected.

An outline hoodie is a hoodie whose design is embroidered as clean contour lines instead of a full-surface print. Amorli turns your photo into a crisp outline embroidered on the centre chest or left chest — a unique piece that stays subtle yet instantly recognisable.

In Switzerland your hoodie usually arrives within 3–4 working days, with standard shipping free on orders from CHF 100. For the EU and the United Kingdom, express shipping has an estimated transit time of 1 working day after production; customs clearance may delay delivery.

Yes. Amorli offers personalised hoodies with designs prepared and embroidered in Switzerland. Company details and the contact address are listed in the legal notice.